As an 8x8 Contact Center supervisor or agent, whenever you are not scheduled to work, you must log out of 8x8 Agent WorkspaceThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions.. If you fail to log out, 8x8 AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace reports your status incorrectly.
To log out of 8x8 Agent Workspace:
- In 8x8 Agent Workspace, click the status menu option.
- Click Log Out .
Note: Closing the browser containing 8x8 Agent Workspace may log you out of the application but does not end your session.