Access 8x8 Analytics for Contact Center for Agents

8x8 Analytics for Contact Center is a new generation tool that extracts raw contact center metrics and presents data in easily comprehensible visual charts. As an agent, you can see your performance metrics and assess your productivity. For example, you can answer questions such as: How many calls have I answered this week? Or, What was my average processing time in the last month?

To access 8x8 Analytics for Contact Center from 8x8 Agent WorkspaceClosedThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions., go to Menu > CC Analytics.

To access and learn about the capabilities of 8x8 Analytics for Contact Center, refer to the 8x8 Analytics for Contact Center User Guide.