About 8x8 Agent Workspace softphone

8x8 Agent WorkspaceClosedThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions. softphone is an embedded softphone that enables users to answer or place calls directly from the browser without having to leave the application. When using the embedded softphone, you don't need to use a hard phone, a cell phone, or a third-party softphone app to answer calls in 8x8 AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace.

Audience

This guide is intended for 8x8 Contact Center administrators and users.

Technical requirements

  • You must have an 8x8 Contact Center license.
  • You must have an 8x8 Work license to use 8x8 Agent Workspace softphone.

Limitations

  • 8x8 Agent Workspace softphone can only be used simultaneously with 8x8 Work for Desktop when Auto Answer is disabled.
  • 8x8 Agent Workspace softphone is not supported when used simultaneously with 8x8 Work for Web.
  • Call forwarding rules are not supported when using 8x8 Agent Workspace softphone alongside 8x8 Work apps.
  • 8x8 Agent Workspace softphone is not supported if you are using a deskphone to answer customer interactions. When using a deskphone, change your Phone setup to Forward to a phone number. For more information, refer to Set up workplace phone in our 8x8 Agent Workspace user guide.

Availability

8x8 Agent Workspace softphone is currently only available on request for Beta users. Reach out to your 8x8 Account Manager for details.

Localization support

This version of 8x8 Agent Workspace supports the following languages:

  • English (US)
  • French (France)
  • French (Canada)
  • Spanish (Spain)
  • Portuguese (Brazil)
  • Italian
  • German
  • Dutch
  • Japanese