Add external contacts

8x8 Work administrators on X Series can now centrally maintain a directory of contacts that are external to their organization. These contacts are accessible to end-users in the contact directory of the following apps:

  • 8x8 Work for Desktop
  • 8x8 Work for Mobile
  • 8x8 Frontdesk
  • 8x8 Contact Center Agent Console


  • External contacts are not visible on the deskphone directory.
  • During bulk upload of contacts, file size is limited to 10 MB (~ 40000 contacts) per upload.
  • Custom labels on custom fields are not supported.