Audit events

The Audit events feature in 8x8 Admin Console allows administrators to review configuration changes made to their 8x8 services over a period of up to 90 days, in 30-day increments. Use this feature to see who made a change, when the change was made, what type of change was made, and the details of the change. Currently, you can select to view the changes made to:

  • Users
  • Auto attendants
  • Call forwarding
  • Call queues
  • Phone numbers
  • Extensions
  • Ring groups

Note: You must have administrator privileges to access and view audit results.

As an administrator, you can:

  1. Log in to your 8x8 Admin Console account.
  2. From the menu , go to Audit events.
  3. From the left side of the window, apply the necessary filters, such as the date range, who made the change, the impacted entity, etc, to obtain the desired results.

    The page refreshes automatically to display the results.

If the search doesn’t yield any results, a message displays informing you that none of the audit events matched the query.

Use the filtering capabilities available in the Audit events viewer to limit the audit event results to specific data. The following filters sections are available in Audit events:

  • When—Use to specify a date range for the audit events you are interested in. You can select to view events from today, the last 24 hours, the last 7 days, and the last 30 days. You can also search for a custom date range, to a maximum of 90 days.

    • Note: Each query is limited to a maximum window size of 30 days. If you wish to return 90 days of data, you will need to query three times (each query set for 30 days).

  • Who—Use to limit the results to the user who initiated the change. Select the desired user from the drop-down list.
  • Operation—Use to filter the results based on the operation that caused the change. You can select to filter for entities that were created, deleted, or edited.
  • Impacted entity—Use to filter the results based on the entity that was changed. For example, if you are only looking for changes to Auto Attendants, select it from the list and the search will return only the changes done to auto attendants. You can filter for the following impacted entities:
    • All
    • Auto attendant basic information
    • Call forwarding rule
    • Call queue
    • Phone number
    • Extension
    • Ring group
    • User basic information

You can also use the search field located at the top right corner of the page to search for a specific entity name that was changed. For example, you can search for a user’s name to find only the change events that impacted that user.

After applying your filters or after searching for a specific entity, the results display on the page. The number of events that match your search is listed at the top left corner of the results list.

The results list includes information such as when the change occurred, who created the change, and a quick summary of the change details.

To see the full details of an event:

  1. In 8x8 Admin Console, go to menu > Audit events.
  2. Use the filters to find the event you are interested in.
  3. Click the event or click the view icon in the event's row.
  4. In the side panel that displays, you can view more detailed information about that particular event.
    • For newly-added entities or attributes, you will see only the details of the new content.
    • For changed attributes, you will see the original values highlighted in red, and the new values highlighted in green.
  1. To close the side panel, click from the top left corner.

Objects reported as changed in Audit events, such as user basic information, call forwarding rule, and extension, can be edited. If you need to edit a changed object listed in your audit events search results, select the object from the list or click the view icon to view the details. In the side panel that displays, click the edit icon located at the top right corner. You are redirected to edit the info in the 8x8 Admin Console.