Audit events

1. Log in to your 8x8 Admin Console account.
2. From the menu , go to Audit events.
3. On the Audit events page, under Application, select Platform to focus on UC audit data.
4. Use filters to focus on specific audit data. For more details on filtering report data, see Filter audit data for 8x8 Admin Console.

You can:

• View details of a specific 8x8 Admin Console audit event
• Generate an audit event report

• Applications: Select Platform for Unified Communications (UC) activities (default) or Contact Center for CC-specific administrative logs.
• When: Specify the period during which the event occurred. Options include preset ranges (Today, last 24 hours, 7 days, or 30 days) or a custom range of up to 90 days. Each search query supports a maximum range of 30 days. To retrieve the full 90 days of data, run three separate queries.
• Who: Filter results by the specific administrator or user who initiated the change.
• Operations: Focus on specific action types such as Create, Update, or Delete.
• Impacted Entity: Focus on specific components that were changed. Examples include user or extension info, phone numbers or forwarding rules, ring groups, Auto Attendant details, call queues, or Operator Connect.

Use the filtering options in the Audit events viewer to narrow the audit event results to specific events.

After applying your filters or searching for a specific entity, the matching audit events appear in the results list. The number of events that match your search is listed in the top left corner of the results list.

Each event includes a summary showing the timestamp, the person who made the change, and the action taken.

To see the full details of an event for 8x8 Admin Console:

1. In the 8x8 Admin Console, menu , go to Audit events.
2. On the Audit events page, under Application, select Platform.
3. Locate the specific event by using the search tool or by refining the event list.
4. Click the event entry or select the View icon to open the details.

5. A side panel opens, displaying the event type, entry name, and specific timestamp.

   • Newly added attributes show the new value only.
   • Modified attributes display the previous value in red and the current value in green.

6. Click the close icon to exit the side panel.

Some attributes reported as changed in Audit events, such as user basic information, call forwarding rules, or extension, can be edited directly from the audit event details panel.

To edit an attribute from an audit event:

1. Locate the event in the Audit events results list.

2. Open the event using one of the following options:

   • Click the event row or the View icon and click Edit.
   • Click the link under the Details column.

You are redirected to edit the relevant configuration page in the 8x8 Admin Console, where you can update the selected attribute.

The following limitations currently apply to 8x8 Configuration Manager audit events.

Audit events currently cover:

• Configuration changes from 8x8 Configuration Manager.
• Updates to users, agents, queues, and channels.
• Most administrative actions within 8x8 Contact Center.

Some configuration areas are not yet included:

• DTMF blacklist
• Webhooks
• Chat API
• New campaigns

Some event details may not display fully:

• Complex data such as lists or arrays.
• Certain fields may show IDs instead of names.

Additional notes

• Audit events show the final state of the entity, not a comparison of previous and updated values.
• Audit logs are generated from the time the feature is enabled. Historical data before enablement is not available.
• The 8x8 Admin Console displays up to three months of data. Additional historical data may be available through APIs.
• Audit events may require a manual refresh to appear.
• Multi-region environments require region selection.

To access 8x8 Configuration Manager audit events in the 8x8 Admin Console:

1. Log in to your 8x8 Admin Console account.
2. From the menu , go to Audit events.

3. On the Audit events page, use the Filters panel to focus on specific audit data:

   • Application: Select Contact Center.

   • Region (for multi-tenant customers only): Select a specific region if your environment uses multiple regions.

Notes:
- This filter is only displayed for multi-tenant customers.
- If your environment has a single region, the region filter does not appear

For more details on filtering report data, see Filter 8x8 Configuration Manager audit data.

The page refreshes automatically to display the matching results. If no results match your search criteria, a message appears indicating that no audit events were found.

You can:

• View details of a specific 8x8 Configuration Manager audit event
• Generate an audit event report

Use the filters in the left-hand panel to narrow your search results.

Applications: Choose Platform for Unified Communications (UC) activities (the default) or Contact Center for CC-specific administrative logs.

Region: If your environment is configured for multiple regions, use this to isolate data for a specific geographic location. Available regions (based on active tenants) may include: United Kingdom / Europe, United States, Canada, or Asia/Pacific.

When: Specify the period during which the event occurred. Options include preset ranges (Today, last 24 hours, 7 days, or 30 days) or a custom range of up to 90 days. Each search query supports a maximum range of 30 days. To retrieve the full 90 days of data, run three separate queries.

Who: Filter results by the specific administrator or user who initiated the change.

Operations: Focus on specific action types such as Create, Update, Delete, or Bulk operations.

Impacted Entity: Focus on specific components that were changed. Examples include users, agent groups, queues, channels, scripts, CRM properties, campaigns, integration, chat design, and more.

Alternatively, use the Search tool at the upper right to locate changes tied to a specific entity, such as a username.

After applying your filters or searching for a specific entity, the matching audit events appear in the results list. The number of events that match your search is listed in the top left corner of the results list.

Each event includes a summary showing the timestamp, the person who made the change, and the action taken.

To see the full details of a CC event:

1. From the 8x8 Admin Console, menu , go to Audit events.

2. On the Audit events page, use filters to focus on specific audit data:

   • Application: Select Contact Center.
   • Region (applicable only to multi-tenant environments): Select the specific region you wish to review.
3. Locate the specific event by using the search tool or by refining the event list.
4. Click the event entry or select the View icon to open the details.

5. A side panel opens, displaying the event type, entry name, and timestamp.

   Note: The panel displays the final state of the entity. A comparison of previous and updated values is not available.

6. Click the close icon to exit the side panel.

1. From the 8x8 Admin Console, menu , go to Audit events.

   Apply the desired filters on the Audit Events page.

2. Click Generate report in the upper right corner of the events table. A CSV report is generated.

3. Click Download and save the CSV report locally.

Notes:
- The report contains a maximum of 50.000 rows.
- The output contains identifiers and details in JSON format.

The following image shows the Generate report option for 8x8 Admin Console audit events.

The following image shows the Generate report option for 8x8 Configuration Manager audit events.

Many columns provided in the Audit events CSV report contain internal identifiers (alphanumeric) to ensure consistency and strict accuracy of the audit data. In many cases, the human-readable version is available in the details column.

Note: Upcoming versions of the audit report will include human-readable formats for all fields.

The following table describes the fields in the audit events report. Download the CSV report and save it locally for further use.