Configure Work Apps Settings

Administrators can set up default settings for the 8x8 Work apps across the organization by locking configurations, thus preventing users from making individual changes.

Features

  • Audio Video: Allow users to manage calls using their headsets or configure the default noise suppression level for the microphone input. Allow a minimised window that remains on top to handle calls (mute/end) while the app is not in focus or has been minimized. Permit the enhanced microphone to detect when someone speaks softly or is far from the microphone and automatically adjust the voice level accordingly.
  • Caller info pop-up: Allow users to encode a specific section of the caller info pop-up URL in base64 before displaying it in the system browser or to configure the default caller number format. Allow the app or web page specified in the URL to display when an incoming call is received, including from a warm transfer, made to an internal caller, or answered. Set up the default caller number format.
  • Contacts: Activate contacts management in the MS Teams 8x8 Work app. Enable the application or the web page specified in the URL to pup up.
  • General: Allow users to change their profile picture, enable users to benefit from the AI capabilities in chat conversations, and manage the visibility of incoming calls to the Ring Group and their logs.
  • Mobile-only settings: Allow users to log out from the mobile app, modify their business hours or rate the mobile app, and allow users to make emergency calls via WiFi networks.
  • Notifications: Allow users to customize their notifications or specify the start-up sound.
  • Status: Allow users to set their status message and presence, including Do Not Disturb and Away options.

Work Apps Settings - Manage default settings for 8x8 Work apps across your organization

Edit the Work apps settings

With a single click, you can lock or unlock all settings to prevent 8x8 Work users from making individual changes or adjusting each setting separately.

To adjust the settings for 8x8 Work applications:

  1. Log in to 8x8 Admin Console.
  2. Go to Home > Work Apps Settings.
  3. On the Work Apps Settings page, set the default values for all users in your organization.
  4. Optional: Click Unlock all settings to enable all 8x8 Work users to make their adjustments. Click Lock all settings to prevent 8x8 Work users from making individual changes.
  5. Optional: You can restore the original default settings at any time by clicking Restore default values at the bottom of the page. However, be aware that this action will erase any modifications you have made to these settings.
  6. Click Save settings.

Work Apps Settings - Adjust the default settings for 8x8 Work apps across your organization

Customize default values for 8x8 Work apps

Admins can review which settings each 8x8 Work user can modify or adjust individually:

Setting Description Applicable
Allow users to modify the following settings

When this setting is disabled, users cannot modify the default values and can only use the values configured on this page.

To enable users to make their adjustments, click .Unlock all settings .

  • All the 8x8 Work apps
Audio & Video
Enable buit-in call controls

Allow users to control calls through their headsets.

This setting is disabled by default.

  • 8x8 Work for Desktop

  • 8x8 Work for Web
Enable call Control window Allow a minimized window that stays on top to manage the call (mute/end) while the app is not in focus or minimized.
  • 8x8 Work for Desktop
Noise suppression level Set up the default noise suppression level for the microphone input.

  • 8x8 Work for Desktop (version 8.9 and later)
Automatically adjust mic sensitivity When this setting is enabled, the enhanced microphone's Automatic Gain Control (AGC) detects whether someone speaks softly or is positioned far from the microphone. AGC automatically increases the voice level accordingly.
  • 8x8 Work for Desktop (version 8.9 and later)
Caller info pop-up
Obfuscate macros in param with base64 encoding

This feature encodes a specific part of the caller info pop-up URL in base64 before displaying it in the system browser. The encoded section corresponds to the value of the 'param' query parameter, which may include macros from the caller info pop-up URL. This functionality ensures privacy by preventing end users from viewing sensitive macro values, such as the caller's name or the callee's number.

This setting is disabled by default.
  • 8x8 Work for Desktop (version 8.14 and later)
  • 8x8 Work for Web (version 8.14 and later)
Pop-up also for internal calls

8x8 Work displays the app or webpage specified in the URL when an incoming call is received or initiated to an internal caller.

Ensure that the Pop-up for outbound calls setting is enabled to allow pop-ups when making a call to an internal contact.

This setting is disabled by default.
  • 8x8 Work for Desktop (version 8.16 and later)
  • 8x8 Work for Web (version 8.16 and later)
Pop-up when incoming call is answered

8x8 Work displays the app or the webpage specified in the URL when an incoming call is answered.

This setting is disabled by default.

Note: If the setting is disabled, 8x8 Work displays the app when an incoming call is received.
  • 8x8 Work for Desktop (version 8.16 and later)
  • 8x8 Work for Web (version 8.16 and later)
Pop-up for outbound calls

8x8 Work displays the app or the webpage specified in the URL when a call is initiated. This feature applies to both internal and external calls.

Ensure that the Pop-up also for internal calls setting is activated to enable pop-ups for internal calls.

This setting is disabled by default.
  • 8x8 Work for Desktop (version 8.16 and later)
  • 8x8 Work for Web (version 8.16 and later)
Pop-up also for warm transfers

8x8 Work displays the app or the webpage specified in the URL for calls received via warm transfer.

This setting is disabled by default.
  • 8x8 Work for Desktop (version 8.16 and later)
  • 8x8 Work for Web (version 8.16 and later)
Caller number format

Set up the default caller number format:

  • 1 - E 164 format
  • 2 - Original format
  • 3 - National format
  • 4 - National digits only
  • 5 - International format
  • 6 - Out of country format from US,
  • 7 - Out of country format outside US
  • 8x8 Work for Desktop (version 8.18 and later)
  • 8x8 Work for Web (version 8.18 and later)
App or web URL for caller info pop-up

8x8 Work displays the app or the webpage specified in the URL.

To remove a call pop-up, just delete the URL.

  • 8x8 Work for Desktop

  • 8x8 Work for Web
Contacts
Enable Contacts management in the MS Teams 8x8 Work app

The new Contacts tab will be displayed in the MS Teams 8x8 Work app when this setting is enabled. This allows users to manage personal contacts or use contacts imported from the 8x8 Admin Console.

This feature applies to:

  • SMS (if supported in the region)
  • Voicemails
  • Call Recordings

This setting is disabled by default.

  • Voice for Microsoft Teams (version 8.20 and later)
General
Allow users to change their profile picture If this setting is disabled, users cannot change their profile picture.
  • 8x8 Work for Mobile (version 11.11 and later)
Allow chat AI features

Enable users to summarize, rephrase, and receive suggestions in chat conversations using AI.

Before activating this feature, ensure you are familiar with the relevant AI regulations in your country.

This setting is disabled by default.

8x8 Work for Desktop (version 8.22 and later)

8x8 Work for Web (version 8.22 and later)

8x8 Work for Mobile (version 11.12 and later)
Unlocked Setting Resolve Ring Group calls against available Contacts

Manage how the incoming Ring Group calls and their logs are displayed:

  • As they are configured in the Ring Group Caller ID

Or

  • The system will try to find the caller ID from existing Contacts (either on the device or in the directory)

This setting is disabled by default.

  • 8x8 Work for Desktop (version 8.6.amd later)
  • 8x8 Work for Web web (version 8.6 and later)
  • 8x8 Work for Mobile (version 11.8 and later)
Mobile only settings
Allow users to log out from the mobile app If this setting is disabled, users cannot log out of the 8x8 Work for Mobile app
  • 8x8 Work for Mobile (version 11.11 and later)
Allow users to set or modify business hours If this setting is disabled, users cannot set or change business hours schedules from their 8x8 Work for Mobile app.
  • 8x8 Work for Mobile (version 11.11 and later)
Allow users to rate the mobile app If this setting is disabled, users cannot rate the app from the 8x8 Work for Mobile app.
  • 8x8 Work for Mobile (version 11.11 and later)
Allow users to make emergency calls via WiFi networks

When this setting is disabled, emergency calls are restricted to cellular networks and cannot be made over Wi-Fi.

This setting is disabled by default.
  • 8x8 Work for Mobile
Notifications
Allow users to change their notifications If this setting is disabled, users cannot change their notification settings.
  • 8x8 Work for Mobile (version 11.11 and later)
App start-up sound Upon launching the 8x8 Work app, users will hear the application's startup sound.
  • 8x8 Work for Mobile (version 8.9 and later)
Status
Allow users to set 'Do not Disturb' If this setting is disabled, users cannot activate the Do not disturb status option.
  • 8x8 Work for Mobile (version 11.11 and later)
Allow users to change their presence and status message If this setting is disabled, users cannot change their status message or presence .
  • 8x8 Work for Mobile (version 11.11 and later)
Set status to ‘Away’ after (x minutes) If users lock their computer or are inactive (no typing or clicking) for a defined duration, their status will automatically update to Away.
  • 8x8 Work for Desktop