Set up Single Sign-On for 8x8 Admin Console

Single Sign-On(SSO) is a session and user authentication service that permits a user to use one set of login credentials, such as name and password, to access multiple applications. The service authenticates the end user for all the applications the user has been given rights to and eliminates further prompts when the user switches applications during the same session. Customers with identity management systems such as Google SSO, Microsoft Azure AD, Okta, or any SAML provider require their employees to authenticate to 8x8 apps using their company ID instead of an 8x8 username and password.

With support for Federated SSO, users can log in to 8x8 applications through their company's identity and security system.


  • Easy set up by going to user's profile in 8x8 Admin Console.
  • No need to remember or enter 8x8 Contact Center user credentials.
  • Reduce 8x8 Contact Center sign-in time.
  • Improve security: user credentials do not need to be stored in 8x8 Contact Center.
  • Enhance user experience: users can seamlessly sign in to 8x8 Contact Center from other applications.

Identity Mapping

Ideally, the system maps each company user to an 8x8 user via the 8x8 username. If your company's 8x8 usernames are not unique email addresses, you have to populate either of these new 8x8 user attributes via 8x8 Admin Console.

  • For SAML SSO: Federated ID
  • For Google SSO: Google ID

Configure Federated SSO

Configuring access to 8x8 applications via Federated SSO involves:

Sign in Using Federated SSO

The sign-in process for 8x8 applications is similar whether it is authenticated via SAML or Google. The initial sign-in process takes users through the 8x8 Work login page. Go to the 8x8 SSO login page, or launch the 8x8 Work for Desktop.

  1. In the login screen, click Use Single Sign On.

    The SSO login prompt opens.
  2. Enter your 8x8 username or company email for validation.
  3. Click Continue to view your SSO options.
  4. Click Log in using SAML to open your identity provider's login page.
    Click Log in using Google to open the Google login page.

    Note: Clicking Clear SSO Setting takes you back to the first login page.

  5. When prompted, click Allow to enable Adobe Flash Player settings to access your camera and/or microphone.