Set up Paging

Paging allows users to make announcements to a department or a team by dialing an extension or pressing the softkey on their activated Polycom or Cisco phones. 8x8 Work offers two types of paging:

Group Paging

Group intercom paging is used to make real-time announcements to a department, team or work area using the intercom feature on your Polycom and Cisco phones. Send a one-way message to specific paging groups or broadcast your page to all other Polycom or Cisco phones in your office. In order to access paging functionality, the user must have an activated Polycom or Cisco phone and be a member of the paging group. With Polycom phones, you can choose normal, emergency, or priority group.


  • Up to 25 free paging groups per site is included with Polycom and Cisco phones.
  • Create up to 23 normal paging groups with Polycom phones. One priority and one emergency group already exists by default.
  • Set priority levels for your pages: Normal, Priority, and Emergency (Polycom phones only).
  • Create one emergency paging group with Cisco phones.
  • Set permissions for who can broadcast pages and who can only receive them.
  • You can include a user in multiple paging groups.
  • You need at least one member for every paging group.
  • You need at least one member with Send capabilities for emergency or priority paging.
  • You need at least one member with Send capabilities and one member with Receive capabilities for normal paging.

Note: Paging group uses IP multicast to send group pages to all registered phones on the network at once. This technology requires all phones in a group page have access to the same multicast IP address. In most cases, it requires all phones receive their IP address from the same router. Geographically-dispersed phones that are serviced by separate routers do not support uniform access to intercom paging group.


  • Only emergency paging is supported in Cisco phones. Emergency paging interrupts the group members active calls.


Overhead Paging

With 8x8 Work overhead paging system (also known as ZONE overhead paging) you can dial an extension number and connect to an announcement paging system. The announcement system is a one-way speaker system, such as an amplifier connecting to a speaker. After dialing the extension number associated with the overhead paging (and an optional password check), the caller can begin speaking immediately. See our Knowledgebase articles about Overhead Paging.


  • Support multiple overhead paging extensions within a phone system (PBX).
  • Install Overhead Paging systems in different time zones and have specific extension numbers for each zone.
  • Works with paging systems that have a standard analog phone input.
  • Set up a password for the overhead paging extension. The password is blank by default.
  • The password check is skipped if the user is calling from the receptionist extension.


  • In Obihai OBI 508, port number 9 must be saved for overhead paging and not used for analog voice or analog fax devices.



Refer to the following frequently-asked questions for more information: