Paging allows users to make announcements to a department or a team by dialing an extension or pressing the softkey on their activated Polycom or Cisco phones. 8x8 Virtual Office offers two types of paging:
Group intercom paging is used to make real-time announcements to a department, team or work area using the intercom feature on your Polycom and Cisco phones. Send a one-way message to specific paging groups or broadcast your page to all other Polycom or Cisco phones in your office. In order to access paging functionality, the user must have an activated Polycom or Cisco phone and be a member of the paging group. With Polycom phones, you can choose normal, emergency, or priority group.
Note: Paging group uses IP multicast to send group pages to all registered phones on the network at once. This technology requires all phones in a group page have access to the same multicast IP address. In most cases, it requires all phones receive their IP address from the same router. Geographically-dispersed phones that are serviced by separate routers do not support uniform access to intercom paging group.
Let's assume you must broadcast an important message to a handful of employees in your store's backroom and do not want customers on the floor to hear it. All you need, is to create a paging group in Configuration Manager and add those employees as the group members. Set the message priority, enable send option, and save. Your message is sent to those employees only, but not everyone else in the store.
Now let's assume you need to announce the store's closing time to your customers and remind them to bring their purchases to the cash register as early as possible. As long as you have an ATA device in your inventory, you create a user account for your overhead paging. Assign a telephone extension number and ATA device, and save. You can make your announcement by calling the overhead paging extension number from any other phone.
To create group paging:
-You must add at least one member to the paging group.
- In order to access paging functionality, the user must have an activated Polycom or Cisco phone and be a member of the paging group.
- In Polycom phones, the paging group must have at least one member with Send or Receive option. The user's phone reboots and displays Paging soft key in the menu. If you cannot see it, press More on your phone display. See how to use Paging Group.
- In Cisco phones, however, the paging group must have at least one member with Receive option. The Send option is not enabled and the users must dial the group paging extension number to page.
Note: To edit the device model, you must delete the members first.
After you create a paging group in Configuration Manager, your Polycom phone reboots and displays Paging soft key on the display. Follow the instructions below to page. The phone sends a preamble or repetitive set of alert messages that ensure receiving phones are ready to receive the broadcast.
To send paging using a Polycom phone:
After you create a paging group in Configuration Manager, all the Cisco phones in that group are ready to receive pages. For example, to page all the phones in the shipping department, a person at any phone dials the extension number associated with the paging group. The phone sends a preamble or repetitive set of alert messages that ensure receiving phones are ready to receive the broadcast. Follow the instructions below to page.
To send paging using Cisco phones:
Note: See our 8x8 supported Cisco phones.
With Virtual Office overhead paging system (also known as ZONE overhead paging) you can dial an extension number and connect to an announcement paging system. The announcement system is a one-way speaker system, such as an amplifier connecting to a speaker. After dialing the extension number associated with the overhead paging (and an optional password check), the caller can begin speaking immediately. See our Knowledgebase articles about Overhead Paging.
Setting up overhead paging is a two-step process: you first need to add an ATA device to your inventory and then create a user with a license and phone number dedicated to the overhead paging. For extra security, you can assign a password to the account so that only people in charge can make announcements. To use the overhead paging, call the extension number, enter the password, and begin the announcement.
To create overhead paging:
Setting up Overhead Paging may require some advanced set up. See our Knowledgebase articles about Overhead Paging for more information.
8x8 supports multiple overhead paging extensions within a virtual phone system (PBX). Virtual Office subscribers can install overhead paging systems in different time zones and have specific extension numbers for each zone. In order to access overhead paging you must have an activated Polycom phone.To use overhead paging system, you must dial the overhead paging extension number (and the password, if set up) and connect to the announcement paging system. The announcement system is a one-way speaker system, such as an amplifier connecting to a speaker. Once connected, you can begin speaking immediately.
Refer to the following frequently-asked questions for more information:
To change the password, while editing the overhead user's account, click Reset Password. Enter a new password and save. The new password will be in effect the next time the user uses overhead paging. To remove the password, delete it from the overhead paging user account, and save.
A paging announcement continues until the sender terminates the page by pressing the End Page soft key, by pressing a line key, or by picking up the handset. The page receiver can terminate an incoming page by pressing the End Page soft key. If the receiver wants to make a call during an incoming page announcement, simply begin dialing.
If you receive an incoming page during an active call, by default, the page is automatically placed on hold and its status changes to Pending, which means that the page is temporarily on hold. When you end your call and the page is still incoming, the page will continue. You can also configure the phone to accept pages during active calls.
If two users simultaneously start a page on the same paging group, the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state.
You cannot unsubscribe from a priority or emergency group. A priority page will interrupt normal pages or active calls. An emergency page will interrupt normal pages, priority pages, and active calls and plays out at near maximum volume even if Do Not Disturb (DND) is turned on.
If you change the volume on your phone, it will only affect Normal and Priority pages. If Do Not Disturb (DND) is turned on, Normal pages and Priority pages are blocked and the phone screen is cleared of all page related items. Incoming page status will become pending.
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