With 8x8 Group Call Pickup, employees can answer incoming calls for other group members, without requiring the user to walk to their colleague’s phone.
Small offices or teams of coworkers sitting near each other can improve productivity with Group Call Pickup. Incoming calls to colleagues can be answered even when the person being called is not at their desk, and employees answering the call can pick it up from their own phone. Group Call Pickup is a great way to ensure calls are always answered promptly and customer service is at its best.
Group Call Pickup also works on the Virtual Office desktop app and Virtual Office mobile app, but does not allow remote monitoring.
Group Call Pickup does not support remote monitoring.
A small office or group of co-workers do not need formal ring group or DID overflow routing, but want to answer calls when the intended recipient is unavailable. In this scenario, users often want to pick up a ringing call from their own desk instead of walking to the recipient’s ringing phone. The administrator creates a call pickup group and adds desired extension users to that group. The extension users then receive a pickup extension number via email. When an absent group member receives a call, in their absence, the call can be answered by any other group member using their handset.
To set up a group call pickup, you must create a group, dedicate an extension number, and add members to the group. The members are the users in the same site who answer the calls for any other member in that group.
To set up a group call pickup:
- If you remove a member from the list, the user is also removed from the queue membership.
- Being a group member denotes permission to answer another user's phone.
When an absent group member receives a call, in their absence, the call can be answered by any other group member using their handset. You can answer a call coming to the group call pickup using any of the following ways:
Refer to the following frequently-asked questions for more information:
Users who are part of the same group call pickup can use their own telephone to pick up an incoming call to any other group member. To answer an incoming call to another group member, dial <*66> followed by the group call pickup extension number, such as <1001>.
No, remote monitoring is not available for Group Call Pickup. Use BLF call pickup for remote monitoring.
Group Call Pickup creates the ability for a group of individuals to pick up a ringing phone without having to physically have access to that phone. Group Call Pickup also works on the Virtual Office desktop app and Virtual Office mobile appbut it does not allow remote monitoring.
BLF Call Pickup enables an individual to pick up a ringing call on an extension that he or she is monitoring. This can be a remotely monitored extension. The users do not have to be within earshot of the ringing line. The Power Keys service is required for BLF Call Pickup, and this service only works on supported Polycom desk phones.
If enabled by the administrator, an automatic welcome email is sent to the members to notify them of the group name and extension number.
Open topic with navigation