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Port Your Phone Numbers

Porting is transferring a phone number from one phone service provider to another. Upon initiating a transfer request, 8x8 assigns temporary numbers to your account, allowing you to continue your business without interruption until the porting process is complete. Enjoy the seamless swap of temporary numbers with the ported numbers once the porting is complete.


 Transferring an existing phone number eliminates the inconvenience of changing phone numbers.

Get Ready to Port

Before initiating the porting process, make sure you cancel any special services for your numbers, such as DSL. We strongly recommend you have the following information on hand:

Note: We recommend that you consult with your current carrier as to whether a fee applies when you change your preferred carrier.

Port Your Phone Numbers

To port your existing numbers:

  1. From the main menu in Configuration Manager, go to Home > Phone Numbers.
  2. Click Port Phone Numbers.
  3. After reviewing the pre-check requirements, proceed to enter the authorized owner's Basic Information. Enter the owner's name, the name of the business, and the billing or service address. Only the account owner or an authorized person can request the transfer.
  4. Identify the current Service Provider for the numbers to be ported, enter the Billing Telephone Number.
  5. Enter the Phone Numbers to Port. Do not use spaces between the number digits.
  6. Enable Assign temporary numbers:
  7. Review and accept the terms and conditions in the Letter of Authorization. Click I Agree.
    You can print the letter of authorization, email the status to others, and see the list of temporary numbers that are assigned to the porting numbers. After submitting the porting request, the status of the transferred number appears as pending in the summary page. See Various Porting Statuses.
    Soon after you submit your request, you receive a confirmation email including the numbers you requested to port. You can assign these numbers to the users while waiting for the porting process to complete. If you choose to send a welcome email to the user, it contains the temporary phone number and a link to set up password. The user can start making and receiving calls using the temporary numbers. To check your phone number inventory, go to Home > Phone Numbers from the main menu to view the list of numbers. Check the list of phone numbers to see the source of numbers (whether a number is claimed or ported), which numbers are assigned to users, and who the numbers are assigned to.

    We may not be able to submit all your porting requests. For the orders that have not gone through, see the report in Porting order results. You can resolve the issue and click to Restart the porting process.

    Notes: The current limitation for a porting order is 1000 per order. To port more numbers, create multiple porting orders.

    Notes: The current limitation for a porting order is 1000 per order. To port more numbers, create multiple porting orders.


Refer to the following frequently-asked questions for more information:


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