With call recording capability, 8x8 Virtual Office users can record calls, delete, and listen to their calls from their Virtual Office desktop app or Virtual Office mobile app. Phone system administrators can configure call recording settings per user. While creating a user, go to Call Recording and select the option to record the calls. If you allow users to record their calls selectively, they must manually press record when a call is offered to them. You can configure the call recording further if you want the system to announce recording to the user, or caller, before recording. Once a call is recorded, you can access it under the main menu's Call Recordings. For a quick access, filter it by date or user's name. If a user deletes a recorded call on their end, it still shows up for the supervisor and in the Configuration Manager. See how to set up call recording for each user.
As an administrator, you can access, delete, and listen to recordings made by users from Configuration Manager.
To access user's call recording:
Based on your organization's 8x8 subscription, users can record calls from their extensions. Users and administrators can access and download call recordings. Users can access their call recordings via the Virtual Office desktop app, while administrators can access recordings of extension users from Configuration Manager.
To download call recordings:
If configured by the administrator, users can delete recorded calls from their Virtual Office desktop app or Virtual Office mobile app.
To delete one call recording at a time:
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