Troubleshooting
If you encounter the following issues, refer to their corresponding solutions:
I am unable to receive any calls.
If your Virtual Office extension uses a softphone but no desk phone, you must log in to one of the following soft clients:
- 8x8 Work
- 8x8 Work for Mobile
Screen Pop does not work.
Check if the ability to view contacts is enabled in your settings. For details, check out how to set up opening contact records.
