I am unable to receive any calls.
If your Virtual Office extension uses a softphone but no desk phone, you must log in to one of the following soft clients:
- Virtual Office desktop app
- Virtual Office mobile app
If you encounter the following issues, refer to their corresponding solutions:
I am unable to receive any calls.
If your Virtual Office extension uses a softphone but no desk phone, you must log in to one of the following soft clients:
Screen Pop does not work.
Check if the ability to view contacts is enabled in your settings. For details, check out how to set up opening contact records.
