Check out the following questions, frequently asked by our customers, and our responses for them.
The first step in the troubleshooting procedure is to clear your browser cache. Follow the procedure below for the Internet Explorer, Firefox, and Chrome browsers:
Ensure that browsers are set to allow pop-ups. To check whether your browser allows pop-ups from 8x8, place an inbound call to the agent on Agent Console.
Check with your IT administrator to see if your company has blocked the URL domain for the 8x8 cluster. Your company's IT department may have configured the router or changed the registry to block some websites. If so, you must allow or add the URL domain that has your Virtual Contact Center tenant (such as
https://vcc-naX.8x8.com/AGUI/login_ns_sso.php?tenant=yourtenantname) to access the 8x8 URL domain.
If you have configured Internet Explorer to restrict some websites locally, follow the instructions below to remove the restriction.
To configure Internet Explorer to remove the restricted sites:
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