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Overview: Virtual Office and Virtual Contact Center for Zendesk

8x8 Virtual Office and Virtual Contact Center integration with Zendesk brings phone communication through a dialer to your Zendesk environment. The application allows you to combine the benefits of Zendesk with the capabilities of Virtual Office and/or Virtual Contact Center, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller is an existing contact by searching your Zendesk accounts and contacts, and pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.

Audience

This guide is intended for Zendesk administrators whose organization uses version 3.1 of the 8x8 Integration with Zendesk.

Features

The 8x8 Integration with Zendesk supports integration with 8x8 Virtual Office or 8x8 Virtual Contact Center.

Virtual Office for Zendesk offers the following features:

Virtual Contact Center for Zendesk offers the following features:

Limitations

Browser Requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported Zendesk Objects

The following Zendesk object has been tested with Virtual Contact Center integration. Contact 8x8 Professional Services for any out-of-the-box customization.

Before You Begin

 

Product version 3.1

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