Try the following troubleshooting procedures to resolve the most common integration issues:
If Search does not return any results, it may be because you do not have access to several entities in the CRM integration:
Fields: Phone, MobilePhone, HomePhone, AssistantPhone, OtherPhone, Fax
Fields: Phone, Fax
Fields: Phone, MobilePhone, Fax
Note: If you are an agent, contact your administrator.