Agent PSTN equipment requirements

8x8 Contact Center agents require Public Switched Telephone Network (PSTN) telephone connections that:

  • Is directly accessed by dialing a Direct Inward Dialing (DID) phone number.
  • Does not prompt or otherwise require a caller to dial a separate extension number.

8x8 Contact Center supports the following types of PSTN equipment:

  • A telephone connected to a conventional telephone wire (landline)
  • A cell phone
  • A direct-access IP phone