Agent PSTN Equipment Requirements
Public Switched Telephone Network (PSTN) telephone connections:
- Can be directly accessed by dialing a Direct Inward Dialing (DID) phone number.
- Must not prompt or otherwise require a caller to dial a separate extension number.
Virtual Contact Center supports the following types of PSTN equipment:
- A telephone connected to a conventional telephone wire (landline)
- A cell phone
- A direct-access IP phone
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