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Agent Network Connectivity Requirements

All Virtual Contact Center agents, supervisors, and administrators must have high-speed Internet access. Examples of high-speed Internet include DSL, Cable, or most corporate LANs.

Although Virtual Contact Center can interoperate with high-speed satellite connections, the round-trip transmission delay inherent in all satellite connections is likely to result in an undesirable degradation in performance.

Dial-up Internet connections are not supported.


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