Agent browser configuration requirements

We fully support the following browsers for 8x8 Contact Center:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Microsoft Edge (Chromium)

We do our best to support the following browsers for 8x8 Contact Center:

  • Microsoft Internet Explorer 11 (latest version)
  • Apple Safari (latest version)

You can test your current browser's security standard compatibility.

Known Issue: If you use Internet Explorer to run 8x8 Contact Center applications, you may encounter high memory usage. To resolve this issue, clear your browser cookies and cache, activate the setting to clear history, clear history on exit, and reboot.

Note: We do not support 8x8 Contact Center on mobile browsers.

Note: Firefox requires the QuickTime plug-in for audio features.

Note: To maintain uninterrupted access, update your web browsers or SSL libraries to the latest available versions. Attempts to access 8x8 web portals on a computer without a TLS 1.2+ compliant browser or SSL library prevents you from configuring your services.

Note: For APIs customization in the 8x8 Contact Center, check with your system administrators or developers to ensure that the system SSL libraries are updated to support TLS 1.2 or better. Affected products may include (but are not limited to) older distributions of Linux-based operating systems (using old versions of OpenSSL) or Java Runtime Environments (JRE) older than 1.8.