We have fixed the following bugs in this release:
|VCC-26644||When you correct a word it remains highlighted as an error until you have turned the spell checker off.|
|VCC-25439||In Case view, the email body does not show the email ID shared.|
|VCC-25386||For an inbound queued call, agent details such as agent name, accept time, processing time are missing in the historical Detailed Transaction report.|
|VCC-26793||In the Local CRM, some agents are unable to access their tasks.|
|VCC-31641||The email engine crashes repeatedly globally.|
|VCC-30604||When you transfer a call on line 1 to line 2 connected via click-to-dial, the call fails to transfer and connect.|
|VCC-30703||In a cold transfer scenario, the inbound caller on line 1 does not hear the ringback before being answered by the destination.|
|VCC-30342||In Salesforce integration, the SSO login authentication fails.|
|VCC-30291||Unable to view facebook/Twitter in VCC social channels.|
|VCC-30328||Agents experience VCC to hang while accessing the case history of a few cases.|
|VCC-30318||Upon reaching the voicemail of an internal outbound call on line 2, if an agent ends the call, the agent gets disconnected from the call while the caller on Line 1 continues to stay on hold.|
|VCC-29803||Unable to pull another email while you are in "Email in process" status.|
|VCC-28987||The thank you message played to the caller after confirming the callback number fails to play if a caller is forwarded from one VCC channel to another.|
When a caller enters invalid data for a 'Get Value' prompt, the invalid message fails to play and drops the call.
|VCC-30109||Chat: Race condition when chat is popped out prevents customer information to be sent to the server|
|VCC-29716||During a chat interaction, the reply box disappears intermittently on the customer's end preventing the customer to respond.|
|VCC-27068||In VO-VCC tenants, if an agent is in post-processing status on line 1, and a direct agent routed call is accepted on line 2, the call on line 2 has failed audio.|
|VCC-24896||The historical 'Time on Status' report shows the agent is on break for 13 hours even when the agent is logged out.|
In a warm transfer scenario where agent 1 accepts a call, places a warm transfer call to agent 2, then drops off. When agent 2 places the caller on hold, the hold music fails to play.
|VCC-24803||Campaign manager -- some customers' campaigns are running on both platform after a platform switch. On going campaigns do not feed calls to the queue and new campaigns fail to run.|
|VCC-24548||When an agent transfers an inbound call to another agent, there is no audio after transfer.|
|VCC-23907||In Local CRM,the "From" and "To" addresses disappear and the signatures go blank until the page is refreshed.|
|VCC-22456||In Local CRM, some tenants encounter an error when they try to delete more than seven customers at a time.|
|VCC-24299||In Local CRM, edits done to the case fields in draft state are lost when follow-ups are sent.|
|VCC-24075||Historical report: stuck aggregations causing zero abandoned calls, lost report data if the platform restarts before fixing the out of sequence events.|
|VCC-25881||In Campaign manager, the custom field gets updated for other transaction codes even though only Do not call transaction code is enabled to update a custom field.|
|VCC-26034||Local CRM: Sorting cases by ''last updated'' field fails to sort.|
|VCC-31657||Local CRM: The files (.CSV) received as attachments download in an incorrect format and fail to open.|
|VCC-31426||The Detail Transaction report shows incomplete data. Some fields such as Queue name and transaction ID are missing.|
|VCC-31223||Historical report queries are taking longer than expected to run.|
NA12 Only: When Threshold condition is met, Wallboard audio notification fails to play on Chrome.
While processing a queued call with mandatory transaction codes, changing status from post processing to Work Offline renders the status code list truncated.
|VCC-29655||SAPI - Invalid value is presented for the Queue ID field.|
|IN-2296||SalesForce Integration: Agents are experiencing periodic issues where VCC loads a blank VCC agent window when trying to access it via Salesforce.|
|VCC-27112||JCM logs are flooded with "Pending message list has length" message.|
|VCC-23026||Chat URL auto-redirect is not working when a cluster is in hybrid mode.|
When a supervisor begins to monitor a conference call handled by an agent, the supervisor is automatically integrated into the conference call even though they just initiated monitoring without joining the call.
|VCC-1893||Intermittent slow response time of tomcat for all web applications deployed.|