Bug fixes 9.8
We have fixed the following bugs in this release:
| Bug | Summary |
|---|---|
| VCC-35732 | CRM is not able to hide the visibility of case fields. |
| VCC-35711 | In (Undefined variable: 8x8VariablesSet.AgtConsole), loading a huge call recording in the monitoring window returns crashes the Chrome browser. |
| VCC-35346 | Cannot retrieve emails with HTML content. |
| VCC-35174 | The outbound phone code does not appear, if you do not enable outbound code for the Agent group in 8x8 Configuration Manager. |
| VCC-34968 | Agent cannot hold the call if the agent is being actively supervised during the call. |
| VCC-34885 | The search against custom field CRM is very slow. |
| VCC-34880 | In (Undefined variable: 8x8VariablesSet.AgtConsole), an apostrophe (') entered into any text field on the customer tab is incorrectly changed to double quote (") when saved. |
| VCC-34875 | In chat design, when resizing the browser window, the Invitation, Form, and Window tabs lose their Save and Cancel buttons. |
| VCC-34576 | In Historical Report, if you set your date format as DD/MM/YYYY, the data does not appear in the Agent's report on Time on Break/Offline with status codes. |
| VCC-34571 | In (Undefined variable: 8x8VariablesSet.AgtConsole), an error appears when the agent is trying to access the call log screen. |
| VCC-34347 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the CRM cases are displayed with question mark characters. |
| VCC-34333 | In monitoring playback, clearing one or more channel filters fails to show the filter results. |
| VCC-34293 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the advanced search with "custom_" returns an error message. |
| VCC-34201 | The recording control API timeout and nullpointerexception is reported in IR. |
| VCC-34120 | Unable to create a new chat form, due to mismatched tenant directory and file permissions. |
| VCC-33190 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the customer report does not return any results if a report text field value contains slash (/). |
| VCC-33184 | When an agent transfers a call from line 1 to line 2 via warm transfer, the party on line 2 does not have audio. |
| VCC-33144 | In Local CRM, when searching a case, the last updated column is not sorted properly. |
| VCC-33138 | Cannot change the agent group of an agent who is also an admin in 8x8 Contact Center for Unified Login and 8x8 Work users. |
| VCC-32877 | In 8x8 Configuration Manager, schedules can be deleted even when they are included in active scripts. |
| VCC-32850 | Running a predefined case report such as Internal, Supervisor, or Management, fails to return data. |
| VCC-32167 | In 8x8 Configuration Manager, pre-defined custom field label is not updated in case follow-ups. |
| VCC-32046 | Callers on a long (> 1 hour) wait time in a queue experience on-hold music and messaging interruptions. |
| VCC-31936 | Agents cannot pause the call recording when they transfer an inbound or outbound call to another agent. |
| VCC-31925 | Emails appear with delay or never appears in the queue. |
| VCC-31919 | In (Undefined variable: 8x8VariablesSet.AgtConsole) CRM, embedded images crash when opening a case. |
| VCC-31869 | In (Undefined variable: 8x8VariablesSet.AgtConsole), opening CRM case returns an invalid data. |
| VCC-31862 | In 8x8 Configuration Manager CRM and under the Properties tab, when you clear the option "Display cases and follow-ups using HTML when available", HTML formatting shows broken in (Undefined variable: 8x8VariablesSet.AgtConsole) FAQ. |
| VCC-31313 | In (Undefined variable: 8x8VariablesSet.AgtConsole), when a monitoring supervisor goes to line 2 and comes back to line 1, the supervisor is automatically barged into the agent's call. |
| VCC-30697 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the monitoring call by a supervisor drops when the supervisor monitors the agent who receives a transferred call. |
| VCC-30659 | In (Undefined variable: 8x8VariablesSet.AgtConsole), some icons may not be displayed properly. |
| VCC-30642 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the default chat auto log does not set the default picklist values properly. |
| VCC-30440 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the call ends after clicking the end button twice, but both phones remain connected after ending the call. |
| VCC-30334 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the audio is lost on line 1 after switching lines, and if the agent ends line 2 click-to-dial call. |
| VCC-30017 | In 8x8 Configuration Manager, the application window does not allow full scrolling to the right if not fully maximized. |
| VCC-29713 | In (Undefined variable: 8x8VariablesSet.AgtConsole), FAQ hit counts does not register any hits. |
| VCC-29182 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the post-processing counter resets for line 1 when the agent makes another call on line 2. |
| VCC-29074 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the chat cursor jumps to the beginning if an agent has at least two concurrent chats and one of them is in post processing. |
| VCC-28902 | The inbound calls fail intermittently to bridge to the agent. |
| VCC-28616 | In (Undefined variable: 8x8VariablesSet.AgtConsole), when creating a new case report, the combination of primary and secondary sort order throws an error. |
| VCC-28276 | In (Undefined variable: 8x8VariablesSet.AgtConsole), some email cases offered to the Available agent, put the agent in the Busy status and then Break after the time is out. |
| VCC-27874 | In (Undefined variable: 8x8VariablesSet.AgtConsole) Monitoring Playback, the chat log shows HTML coding. |
| VCC-27354 | In 8x8 Configuration Manager, following the daylight savings, the correct time stamp does not show for the last time a script has been modified. |
| VCC-27315 | In 8x8 Configuration Manager, when importing a CSV file in CRM, the CSV file does not maintain capitalization in the text field. |
| VCC-27163 | In (Undefined variable: 8x8VariablesSet.AgtConsole), ending a click-to-dial call while it is being offered to a customer, causes the audio on line 1 to be lost after switching lines. |
| VCC-26894 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the copied text from other rich-text editors, does not appear properly in chat text. |
| VCC-26379 | In 8x8 Configuration Manager, CRM predefined case fields are not always retained. |
| VCC-25704 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the directory does not show the correct agent status for all agents. |
| VCC-24317 | In (Undefined variable: 8x8VariablesSet.AgtConsole), when transferring an inbound caller to Agent 2 voicemail, the caller hears music on hold following the warm transfer. |
| VCC-23684 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the agent post-processing time does not count correctly if an agent browses away from the application. |
| VCC-22679 | In (Undefined variable: 8x8VariablesSet.AgtConsole), after Agent 1 transfers the call to Agent 2 via a warm transfer and Agent 2 places the call on hold, no hold music is played for the inbound caller. |
| VCC-22013 | In (Undefined variable: 8x8VariablesSet.AgtConsole) Reports, the mandatory TCL is not consistently present in reports. It appears in "Detailed transactions activity" report, but not in "Detailed accepted transactions with wrap up codes" report for agents. |
| VCC-1806 | Frequent Lightweight Directory Access Protocol (LDAP) crash reported. |
| VCC-1314 | Cannot fetch email from the email server using Fetchmail. |
| VCC-29432 | (Undefined variable: 8x8VariablesSet.AgtConsole) cannot connect to the network after the network power is down and back up. |
| VCC-30950 | In (Undefined variable: 8x8VariablesSet.AgtConsole), some conference calls are not recorded. |
| VCC-31972 | In (Undefined variable: 8x8VariablesSet.AgtConsole), control panel doesn't show post-processing following an outbound queued call. |
| VCC-35291 | Inbound customer cannot hear Hold music after transfer to the second agent. |
| VCC-35724 | Agent with a call on line 1 cannot end the call and answer a call on line 2 which is offered to the same agent. |
