Bug fixes 9.8
We have fixed the following bugs in this release:
| Bug | Summary |
|---|---|
| VCC-35732 | CRM is not able to hide the visibility of case fields. |
| VCC-35711 | In 8x8 Agent Console, loading a huge call recording in the monitoring window returns crashes the Chrome browser. |
| VCC-35346 | Cannot retrieve emails with HTML content. |
| VCC-35174 | The outbound phone code does not appear, if you do not enable outbound code for the Agent group in 8x8 Configuration Manager. |
| VCC-34968 | Agent cannot hold the call if the agent is being actively supervised during the call. |
| VCC-34885 | The search against custom field CRM is very slow. |
| VCC-34880 | In 8x8 Agent Console, an apostrophe (') entered into any text field on the customer tab is incorrectly changed to double quote (") when saved. |
| VCC-34875 | In chat design, when resizing the browser window, the Invitation, Form, and Window tabs lose their Save and Cancel buttons. |
| VCC-34576 | In Historical Report, if you set your date format as DD/MM/YYYY, the data does not appear in the Agent's report on Time on Break/Offline with status codes. |
| VCC-34571 | In 8x8 Agent Console, an error appears when the agent is trying to access the call log screen. |
| VCC-34347 | In 8x8 Agent Console, the CRM cases are displayed with question mark characters. |
| VCC-34333 | In monitoring playback, clearing one or more channel filters fails to show the filter results. |
| VCC-34293 | In 8x8 Agent Console, the advanced search with "custom_" returns an error message. |
| VCC-34201 | The recording control API timeout and nullpointerexception is reported in IR. |
| VCC-34120 | Unable to create a new chat form, due to mismatched tenant directory and file permissions. |
| VCC-33190 | In 8x8 Agent Console, the customer report does not return any results if a report text field value contains slash (/). |
| VCC-33184 | When an agent transfers a call from line 1 to line 2 via warm transfer, the party on line 2 does not have audio. |
| VCC-33144 | In Local CRM, when searching a case, the last updated column is not sorted properly. |
| VCC-33138 | Cannot change the agent group of an agent who is also an admin in 8x8 Contact Center for Unified Login and 8x8 Work users. |
| VCC-32877 | In 8x8 Configuration Manager, schedules can be deleted even when they are included in active scripts. |
| VCC-32850 | Running a predefined case report such as Internal, Supervisor, or Management, fails to return data. |
| VCC-32167 | In 8x8 Configuration Manager, pre-defined custom field label is not updated in case follow-ups. |
| VCC-32046 | Callers on a long (> 1 hour) wait time in a queue experience on-hold music and messaging interruptions. |
| VCC-31936 | Agents cannot pause the call recording when they transfer an inbound or outbound call to another agent. |
| VCC-31925 | Emails appear with delay or never appears in the queue. |
| VCC-31919 | In 8x8 Agent Console CRM, embedded images crash when opening a case. |
| VCC-31869 | In 8x8 Agent Console, opening CRM case returns an invalid data. |
| VCC-31862 | In 8x8 Configuration Manager CRM and under the Properties tab, when you clear the option "Display cases and follow-ups using HTML when available", HTML formatting shows broken in 8x8 Agent Console FAQ. |
| VCC-31313 | In 8x8 Agent Console, when a monitoring supervisor goes to line 2 and comes back to line 1, the supervisor is automatically barged into the agent's call. |
| VCC-30697 | In 8x8 Agent Console, the monitoring call by a supervisor drops when the supervisor monitors the agent who receives a transferred call. |
| VCC-30659 | In 8x8 Agent Console, some icons may not be displayed properly. |
| VCC-30642 | In 8x8 Agent Console, the default chat auto log does not set the default picklist values properly. |
| VCC-30440 | In 8x8 Agent Console, the call ends after clicking the end button twice, but both phones remain connected after ending the call. |
| VCC-30334 | In 8x8 Agent Console, the audio is lost on line 1 after switching lines, and if the agent ends line 2 click-to-dial call. |
| VCC-30017 | In 8x8 Configuration Manager, the application window does not allow full scrolling to the right if not fully maximized. |
| VCC-29713 | In 8x8 Agent Console, FAQ hit counts does not register any hits. |
| VCC-29182 | In 8x8 Agent Console, the post-processing counter resets for line 1 when the agent makes another call on line 2. |
| VCC-29074 | In 8x8 Agent Console, the chat cursor jumps to the beginning if an agent has at least two concurrent chats and one of them is in post processing. |
| VCC-28902 | The inbound calls fail intermittently to bridge to the agent. |
| VCC-28616 | In 8x8 Agent Console, when creating a new case report, the combination of primary and secondary sort order throws an error. |
| VCC-28276 | In 8x8 Agent Console, some email cases offered to the Available agent, put the agent in the Busy status and then Break after the time is out. |
| VCC-27874 | In 8x8 Agent Console Monitoring Playback, the chat log shows HTML coding. |
| VCC-27354 | In 8x8 Configuration Manager, following the daylight savings, the correct time stamp does not show for the last time a script has been modified. |
| VCC-27315 | In 8x8 Configuration Manager, when importing a CSV file in CRM, the CSV file does not maintain capitalization in the text field. |
| VCC-27163 | In 8x8 Agent Console, ending a click-to-dial call while it is being offered to a customer, causes the audio on line 1 to be lost after switching lines. |
| VCC-26894 | In 8x8 Agent Console, the copied text from other rich-text editors, does not appear properly in chat text. |
| VCC-26379 | In 8x8 Configuration Manager, CRM predefined case fields are not always retained. |
| VCC-25704 | In 8x8 Agent Console, the directory does not show the correct agent status for all agents. |
| VCC-24317 | In 8x8 Agent Console, when transferring an inbound caller to Agent 2 voicemail, the caller hears music on hold following the warm transfer. |
| VCC-23684 | In 8x8 Agent Console, the agent post-processing time does not count correctly if an agent browses away from the application. |
| VCC-22679 | In 8x8 Agent Console, after Agent 1 transfers the call to Agent 2 via a warm transfer and Agent 2 places the call on hold, no hold music is played for the inbound caller. |
| VCC-22013 | In 8x8 Agent Console Reports, the mandatory TCL is not consistently present in reports. It appears in "Detailed transactions activity" report, but not in "Detailed accepted transactions with wrap up codes" report for agents. |
| VCC-1806 | Frequent Lightweight Directory Access Protocol (LDAP) crash reported. |
| VCC-1314 | Cannot fetch email from the email server using Fetchmail. |
| VCC-29432 | 8x8 Agent Console cannot connect to the network after the network power is down and back up. |
| VCC-30950 | In 8x8 Agent Console, some conference calls are not recorded. |
| VCC-31972 | In 8x8 Agent Console, control panel doesn't show post-processing following an outbound queued call. |
| VCC-35291 | Inbound customer cannot hear Hold music after transfer to the second agent. |
| VCC-35724 | Agent with a call on line 1 cannot end the call and answer a call on line 2 which is offered to the same agent. |
