Bug fixes 9.5.2
We have fixed the following bugs in this release:
Bug | Summary |
---|---|
VCC-24720 | In 8x8 Agent Console, Post Call Survey is not offered to agents intermittently. |
VCC-24641 | Supervisor's audio is captured in call recording during a conference call and while monitoring. |
VCC-24346 | In 8x8 Agent Console, calls are not queued up in campaign manager after a certain point. |
VCC-23886 | In 8x8 Agent Console's Monitoring > Playbacks, the audio duration for recorded conversation does not match the actual recorded time. |
VCC-23864 | In 8x8 Agent Console, the Case Reports output returns different results when you include attachment fields: File Name, File Size, and Description. |
VCC-23781 | In inbound telephony, the audio is intermittent after transferring a line from Agent 1 to Agent 2, and before Agent 2 answers the call. |
VCC-23631 | Incoming calls go to the closed schedule even during an open schedule. |
VCC-23084 | In 8x8 Agent Console, when an agent who is on a live chat accepts a second chat, what he types in the first chat window, appears in the second chat window. |
VCC-22458 | In 8x8 Agent Console's historical reports, transactions analysis shows long outbound calls. |
VCC-1837 | JCM process exits unexpectedly. |