As an administrator, you can enable the Monitoring tab for supervisors. You must log into 8x8 Configuration Manager and enable this option for each supervisor individually.

To enable the Monitoring tab:

1. Log in to 8x8 Configuration Manager.
2. Go to Agents.
3. Find the desired agent and click Edit.
4. Open CRM & Tab permissions.
   
5. Select the Monitoring check box.
6. Click Save.
   The next time the supervisor logs in to 8x8 Agent Console, they see the Monitoring tab.

   Note: By default, the Monitoring tab is added as the last tab in 8x8 Agent Console. You can change the order of display by dragging and dropping it in a new location.
   

You can change the order of tabs in 8x8 Agent Console as you prefer, to optimize efficiency and convenience.

To change the order of tabs:

1. In 8x8 Configuration Manager, go to Agents.
2. Find the desired agent and click Edit.
3. Open CRM & Tab permissions.
   
4. Select a row and drag to the desired location.
   The order of tabs takes effect next time the agent logs in to 8x8 Agent Console.

Supervisors can open the monitoring window in a separate pop-up window. Click the arrow on top-right corner of the 8x8 Agent Console Monitoring window for the pop-up window to open. To go back to the Monitoring window inside the 8x8 Agent Console, click the arrow again.

• The monitoring data is updated even when the supervisor is on Break status.
• The last monitoring configuration before the supervisor logs out is saved, and is presented when they log back in.