What's new in the 8x8 Contact Center 9.15 release?
This release addresses bugs, stability improvements, and added features to provide an improved customer experience for 8x8 Contact Center.
The following bugs have been fixed in this release:
| Bug | Summary |
|---|---|
| VCC-49111 | Channel Name is changed in the VM queue email notification if it contains a dollar sign. |
| VCC-53202 | Call recording continues when a call is transferred from an Agent set to record to one whose not. |
| VCC-53639 | Persistent connection doesn't allow formatting with special characters in the Workplace Phone setting. |
| VCC-53806 | Some cases are not being retrieved by CRM API. |
| VCC-54097 | Email issues when they have .dat attachments. |
| VCC-54170 | WAPI failing to add new customer data. |
| VCC-56835 | Unable to control campaigns (Pause, Play, Purge, etc.) |
| VCC-57264 | Email issues when they have .pdf attachments. |
| VCC-57411 | Supervsior experiences no audio when trying to monitoring a call whilst on a persistent connection. |
| VCC-57820 | Duplicate records found in the "Campaigns Report Detail" & Duplicate Transaction ID's in "Campaign Transaction Detail". |
| VCC-57959 | Agent unable to transfer incoming call (Intermittent problem). |
| VCC-58062 | Campaign record details historical report agent field is showing the supervisor that monitored the call rather than the agent that accepted the transaction. |
| VCC-58073 | Records remain queued in IR and offered to available agents outside of the daily start schedule. |
| VCC-58133 | Agent to agent calls displaying "thisis" CLI. |
| VCC-58300 | Pause button is grayed out. |
| VCC-58395 | Any pre-recorded audio played during a call is not included in call recording. |
| VCC-58948 | Unable to open links from email in AGUI. |
| VCC-59068 | (Agent Workspace) Unable to click on Available status. |
| VCC-59069 | Change a script name in Configration Manager and it need a refresh to appear in Channel List. |
| VCC-59086 | Agent Status Changes To Available instead of Offline. |
| VCC-59132 | Campaign records are stuck in scheduled status and never dialed, if retry time is outside schedules open time. |
| VCC-59177 | Unable to assign VCC admin rights to one user in VO Admin Console. |
| VCC-59210 | Advanced Search on a Customer list within the tasks tab is not returning the correct results. |
| VCC-59234 | Unable to assign VCC license due to OpCons error. |
| VCC-59334 | Queue call back second attempt was not recorded, but the first attempt was. |
| VCC-59450 | Unable to edit a VCC user's profile. |
| VCC-59558 | Skipping a campaign call completes the record. |
| VCC-59569 | Unable to assign VCC license to a user. |
| VCC-59648 | Hold beep is being played to agent after resuming from hold. |
| VCC-59693 | Attempt to make a user CC Adnin creates ASSIGNMENT_FULL_CREATE_ERROR. |
| VCC-59718 | User profile change ends in Configuration: failed.vccSaveContact error. |
| VCC-59801 | Logging in from Salesforce is returning "Your account is not setup for this URL". |
| VCC-59853 | New opcons release doesn't allow user to deleted custom fields. |
| VCC-59979 | (Agent Workspace) Using much higher CPU resources compared to AGUI. |
| VCC-60006 | [Agent Workspace] VCC directory - Favorites no longer available. |
| VCC-60008 | [Agent Workspace] Queue stats are not updating. |
| VCC-60235 | E-mails not pulling through to a queue. |
| VCC-60263 | Picklist not filtering customer data. |
| VCC-60267 | If an email is sent to two different email channels, only one is fetching the email. |
| VCC-60412 | Records are not getting retried if retry time is during the campaign schedule close time. |
| VCC-60470 | Some WebAPI queries are failing due to an SQL error. |
| VCC-60522 | French accent characters are missing from the EDSA response. |
| VCC-60653 | Campaign Record Details report returns empty file with text "error generating report." |
| VCC-60873 | Check Sender is not matching the from address. |
| VCC-60948 | CM supervisor set to "French" or "French Canadian" are not being played the correct language. |
| VCC-60957 | VCC API Queues Interactions Returning 500 Internal Server Error When Filtering For 'process-time' 0. |
| VCC-61448 | 500 Internal Server Error when adding Microsoft Exchange email channel. |
Looking for new features? See our upcoming feature release page for the latest information.
