Introducing the Chat API 2.0

The 8x8 Contact Center Chat API allows third-party companies to connect directly to an agent from their own system, this enables them to use their interface to speak to their customers, such as enabling their clients to communicate with an agent from mobile app-based chat, Desktop web chatbots, and messaging via integrations with other apps or platforms.


  • Enhanced documentation in developer portal
  • Introduction of front-end logging
  • Introduction of new user interface for maintaining Chat API channels
  • Sending secure webhook callback requests
  • Standardizing API to fit in with 8x8 public API approach

For details, see our content on chat workflow for developers.