Bug fixes 9.14
We have fixed the following bugs in this release:
| Bug | Summary |
|---|---|
| VCC-43641 | Queue post-processing time is not showing up or shows up intermittently. |
| VCC-48487 | Data does not match in the following reports: “Agents Transactions per media” and “Agents Transactions”. |
| VCC-48789 | Random characters are added to the email body sent from Agent Console. |
| VCC-49095 | Outbound emails sent for Cases have huge lags. |
| VCC-49130 | When transferring Post Call surveys, “Say” messages change to a male voice instead of female. |
| VCC-50342 | Callback Post Call Survey drops the call for anonymous inbound callers. |
| VCC-51134 | Email interactions do not show on the Wallboard, but are included in the Transaction per media report. |
| VCC-51555 | User names that contain special characters appear incorrectly. |
| VCC-51684 | Intermittent wrap-up codes are missing from historical reports. |
| VCC-51973 | Monitoring access that is removed from a supervisor during a call is still in effect. |
| VCC-52430 | When broadcasting messages, posted notices are not sent. |
| VCC-53102 | Agent’s “Time on Status” report shows the wrong Post Processing time. |
| VCC-53161 | Wrap up code is missing from the Interaction Details report. |
| VCC-53671 | Zendesk VCC logout spins. |
| VCC-54043 | The Work Offline status option disappears when in post processing. |
| VCC-54092 | Chat interactions are hanging, resulting in wrong reports. |
| VCC-54169 | Campaign monitoring shows incorrect records as completed. |
| VCC-54359 | WAPI retrieved cases shows the created day in GMT time. |
| VCC-54506 | Agent receives “Service connection error” after logging in to the 8x8 Agent Console. |
| VCC-54816 | Call ports do not release causing maximum call port issues. |
| VCC-54821 | Calls are not connected to 8x8 Work extensions. |
| VCC-52977 | Status in 8x8 Contact Center directory and 8x8 Work for Desktop contacts does not match for some users. |
| 9.14.X | |
| VCC-53572 | Inbound calls drops when whisper is active and persistent connection enabled. |
| 9.14.1 | |
| VCC-55287 | DTMF Blacklist check fails in some scenarios. |
| VCC-55143 | Progressive dialer does not dial numbers starting with zero. |
