Bug fixes 9.14
We have fixed the following bugs in this release:
| Bug | Summary |
|---|---|
| VCC-43641 | Queue post-processing time is not showing up or shows up intermittently. |
| VCC-48487 | Data does not match in the following reports: “Agents Transactions per media” and “Agents Transactions”. |
| VCC-48789 | Random characters are added to the email body sent from Agent Console. |
| VCC-49095 | Outbound emails sent for Cases have huge lags. |
| VCC-49130 | When transferring Post Call surveys, “Say” messages change to a male voice instead of female. |
| VCC-50342 | Callback Post Call Survey drops the call for anonymous inbound callers. |
| VCC-51134 | Email interactions do not show on the Wallboard, but are included in the Transaction per media report. |
| VCC-51555 | User names that contain special characters appear incorrectly. |
| VCC-51684 | Intermittent wrap-up codes are missing from historical reports. |
| VCC-51973 | Monitoring access that is removed from a supervisor during a call is still in effect. |
| VCC-52430 | When broadcasting messages, posted notices are not sent. |
| VCC-53102 | Agent’s “Time on Status” report shows the wrong Post Processing time. |
| VCC-53161 | Wrap up code is missing from the Interaction Details report. |
| VCC-53671 | Zendesk VCC logout spins. |
| VCC-54043 | The Work Offline status option disappears when in post processing. |
| VCC-54092 | Chat interactions are hanging, resulting in wrong reports. |
| VCC-54169 | Campaign monitoring shows incorrect records as completed. |
| VCC-54359 | WAPI retrieved cases shows the created day in GMT time. |
| VCC-54506 | Agent receives “Service connection error” after logging in to the 8x8 Agent Console. |
| VCC-54816 | Call ports do not release causing maximum call port issues. |
| VCC-54821 | Calls are not connected to 8x8 Work extensions. |
| 9.14.1 | |
| VCC-55143 | Progressive dialer does not dial numbers starting with zero. |
| VCC-55287 | DTMF Blacklist check fails in some scenarios. |
| 9.14.2 | |
| VCC-55509 | Inbound calls are not connecting to agents. |
| 9.14.3 | |
| VCC-55656 | Incoming DAR/DAA calls cause agent to be stuck in busy status intermittently. |
| 9.14.3.1 | |
| VCC-56487 | Available agents are not offered calls. |
| 9.14.4 | |
| VCC-56291 | The channel name is missing on the incoming calls Transaction tab if the call comes from External CRM. |
| VCC-56578 | The calls in the queue are not offered to the Available agents. |
| 9.14.5 | |
| VCC-56920 | 8x8 Contact Center supervisor trying to monitor an agent call cannot connect. |
| VCC-57075 | Agent receives regular inbound calls while on working offline status. |
| VCC-57156 | Outbound queued calls are offered to the Available agents. |
| VCC-57455 | When ending monitoring in QM, supervisors status changes to Available. |
| VCC-57964 | Agent is offered an inbound queued call when they were logged out. |
| VCC-58820 | Progressive mode is creating outbound abandoned calls in a campaign. |
| 9.14.6 | |
| VCC-57668 | Number spoofing is resulted when forwarding to an external number through queue timeout in the IVR script. |
| 9.14.7 | |
| VCC-55720 | Warm transfer intermittently fails to connect from Agent 1 to Agent 2. |
| VCC-56409 | Queue time-out does not work for the calls coming through a transfer to a queue. |
| VCC-57209 | IVR script fails when it involves forwarding to new queue using a timeout multiple times. |
| VCC-57325 | Unable to call or blind transfer internally when selecting from the agent list on line 1. |
| 9.14.8.1 | |
| VCC-58840 | Campaigns are not working after the upgrade to 9.14.8. |
| VCC-58565 | Check picklists are not working after the upgrade to 9.14.8. |
| 10.0.0 | |
| VCC-52977 | Status in 8x8 Contact Center directory and 8x8 Work for Desktop contacts does not match for some users. |
| VCC-52997 | 8x8 Contact Center agent receives "not authorized" error message when editing a channel with the correct permissions. |
| VCC-54737 | Campaign recording files are not available to be played to the caller. |
| VCC-54802 | Customer queued emails do not show the red dot indicator for additional emails in the queue from the same customer. |
| 10.0.2 | |
| VCC-50751 | The CRM advanced search is broken for "city", "state", and "country" in 8x8 Agent Console. |
| VCC-51366 | The warning statement in chat for the invalid email address format needs to be revised. |
| VCC-52927 | The Incoming Mail Server field's value is limited to 40 characters in email channels. |
| VCC-53585 | Chat and Email channels appear as enabled in the channel list even when they are disabled. |
| VCC-53857 | The screen pop configured for single window opens multiple windows. |
| VCC-54221 | The defined "Media Type" in case properties is not being saved and shows "None". |
| VCC-54382 | The "Case Closure Code" in CRM does not match the order in 8x8 Configuration Manager. |
| VCC-54508 | The calling line ID is not showing up correctly in the Agent Profile. |
| VCC-54879 | The email body in cases shows additional lines in 8x8 Agent Console. |
| VCC-54973 | The email attachments in 8x8 Agent Console shows [object object]. |
| VCC-55257 | Filtering between dates in CRM returns results outside of the date range. |
| VCC-55269 | The agent on Line 1 call is not presented a DAR call on Line 2. |
| VCC-55330 | No transaction code shows up in the Outbound Setup Disposition Action if there is & in the description of transaction code list. |
| VCC-55788 | Cannot view the campaign filters. |
| 10.0.3 | |
| VCC-54379 | 8x8 Contact Center admin cannot filter channel names. |
| VCC-54443 | Historical report shows "None" instead of "Do Not Call" for disposition action code in the campaign report. |
| VCC-55886 | 8x8 Contact Center admin receives "Password expired" message when logging into 8x8 Configuration Manager. |
| VCC-56265 | No outbound call is made when 8x8 Contact Center agent uses the contacts from the 8x8 Agent Console directory. |
| 10.0.4 | |
| VCC-56206 | The CRM case field "Media Type" cannot be edited. |
| VCC-56281 | Error received when trying to download a script in 8x8 Configuration Manager. |
| VCC-56522 | Selected admins cannot enable the Status Code list. |
| 10.0.5 | |
| VCC-56659 | Address book does not save customer favorites. |
| VCC-56834 | In scripts the "Go to" function does not see a newly created label. |
| 10.0.6 | |
| VCC-54722 | Agent Timer resets but the agent status remains the same. |
| VCC-55315 | Agent cannot see all marked Favorites in the customer's Address book under Favorites tab. |
| VCC-56618 | Agents are stuck in the post-processing mode. |
| VCC-56832 | Rejecting an email with status code fails intermittently. |
| VCC-57376 | Report titles with special characters like % do not appear in the reports listing. |
| VCC-57438 | Agent interface glitches and grays out after accessing a case. |
| VCC-57586 | In 8x8 Configuration Manager, the Linked to agent column under Channel list is empty even though the channel is linked to an agent. |
| 10.0.7 | |
| VCC-57505 | Customer search does not filter by the initial letter after the initial search result is returned. |
| VCC-58184 | Agent to agent chat is still available even though chat has been disabled. |
