Latest bug fixes
We have fixed the following bugs in this release:
|Channel Name is changed in the VM queue email notification if it contains a dollar sign.
|Call recording continues when a call is transferred from an Agent set to record to one whose not.
|Persistent connection doesn't allow formatting with special characters in the Workplace Phone setting.
|Some cases are not being retrieved by CRM API.
|Email issues when they have .dat attachments.
|WAPI failing to add new customer data.
|Unable to control campaigns (Pause, Play, Purge, etc.)
|Email issues when they have .pdf attachments.
|Supervsior experiences no audio when trying to monitoring a call whilst on a persistent connection.
|Duplicate records found in the "Campaigns Report Detail" & Duplicate Transaction ID's in "Campaign Transaction Detail".
|Agent unable to transfer incoming call (Intermittent problem).
|Campaign record details historical report agent field is showing the supervisor that monitored the call rather than the agent that accepted the transaction.
|Records remain queued in IR and offered to available agents outside of the daily start schedule.
|Agent to agent calls displaying "thisis" CLI.
|Pause button is grayed out.
|Any pre-recorded audio played during a call is not included in call recording.
|Unable to open links from email in AGUI.
|(Agent Workspace) Unable to click on Available status.
|Change a script name in Configration Manager and it need a refresh to appear in Channel List.
|Agent Status Changes To Available instead of Offline.
|Campaign records are stuck in scheduled status and never dialed, if retry time is outside schedules open time.
|Unable to assign VCC admin rights to one user in VO Admin Console.
|Advanced Search on a Customer list within the tasks tab is not returning the correct results.
|Unable to assign VCC license due to OpCons error.
|Queue call back second attempt was not recorded, but the first attempt was.
|Unable to edit a VCC user's profile.
|Skipping a campaign call completes the record.
|Unable to assign VCC license to a user.
|Hold beep is being played to agent after resuming from hold.
|Attempt to make a user CC Adnin creates ASSIGNMENT_FULL_CREATE_ERROR.
|User profile change ends in Configuration: failed.vccSaveContact error.
|Logging in from Salesforce is returning "Your account is not setup for this URL".
|New opcons release doesn't allow user to deleted custom fields.
|(Agent Workspace) Using much higher CPU resources compared to AGUI.
|[Agent Workspace] VCC directory - Favorites no longer available.
|[Agent Workspace] Queue stats are not updating.
|E-mails not pulling through to a queue.
|Picklist not filtering customer data.
|If an email is sent to two different email channels, only one is fetching the email.
|Records are not getting retried if retry time is during the campaign schedule close time.
|Some WebAPI queries are failing due to an SQL error.
|French accent characters are missing from the EDSA response.
|Campaign Record Details report returns empty file with text "error generating report."
|Check Sender is not matching the from address.
|CM supervisor set to "French" or "French Canadian" are not being played the correct language.
|VCC API Queues Interactions Returning 500 Internal Server Error When Filtering For 'process-time' 0.
|500 Internal Server Error when adding Microsoft Exchange email channel.
|Customer search does not filter by the initial letter after the initial search result is returned.
|Agent to agent chat is still available even though chat has been disabled.
|Agent Timer resets but the agent status remains the same.
|Agent cannot see all marked Favorites in the customer's Address book under Favorites tab.
|Agents are stuck in the post-processing mode.
|Rejecting an email with status code fails intermittently.
|Report titles with special characters like % do not appear in the reports listing.
|Agent interface glitches and grays out after accessing a case.
|In 8x8 Configuration Manager, the Linked to agent column under Channel list is empty even though the channel is linked to an agent.
|Address book does not save customer favorites.
|In scripts the "Go to" function does not see a newly created label.
|The CRM case field "Media Type" cannot be edited.
|Error received when trying to download a script in 8x8 Configuration Manager.
|Selected admins cannot enable the Status Code list.
|8x8 Contact Center admin cannot filter channel names.
|Historical report shows "None" instead of "Do Not Call" for disposition action code in the campaign report.
|8x8 Contact Center admin receives "Password expired" message when logging into 8x8 Configuration Manager.
|No outbound call is made when 8x8 Contact Center agent uses the contacts from the 8x8 Agent Console directory.
|The CRM advanced search is broken for "city", "state", and "country" in 8x8 Agent Console.
|The warning statement in chat for the invalid email address format needs to be revised.
|The Incoming Mail Server field's value is limited to 40 characters in email channels.
|Chat and Email channels appear as enabled in the channel list even when they are disabled.
|The screen pop configured for single window opens multiple windows.
|The defined "Media Type" in case properties is not being saved and shows "None".
|The "Case Closure Code" in CRM does not match the order in 8x8 Configuration Manager.
|The calling line ID is not showing up correctly in the Agent Profile.
|The email body in cases shows additional lines in 8x8 Agent Console.
|The email attachments in 8x8 Agent Console shows [object object].
|Filtering between dates in CRM returns results outside of the date range.
|The agent on Line 1 call is not presented a DAR call on Line 2.
|No transaction code shows up in the Outbound Setup Disposition Action if there is & in the description of transaction code list.
|Cannot view the campaign filters.
|Status in 8x8 Contact Center directory and 8x8 Work for Desktop contacts does not match for some users.
|8x8 Contact Center agent receives "not authorized" error message when editing a channel with the correct permissions.
|Campaign recording files are not available to be played to the caller.
|Customer queued emails do not show the red dot indicator for additional emails in the queue from the same customer.
|Campaigns are not working after the upgrade to 9.14.8.
|Check picklists are not working after the upgrade to 9.14.8.
|Warm transfer intermittently fails to connect from Agent 1 to Agent 2.
|Queue time-out does not work for the calls coming through a transfer to a queue.
|IVR script fails when it involves forwarding to new queue using a timeout multiple times.
|Unable to call or blind transfer internally when selecting from the agent list on line 1.
|Number spoofing is resulted when forwarding to an external number through queue timeout in the IVR script.
|8x8 Contact Center supervisor trying to monitor an agent call cannot connect.
|Agent receives regular inbound calls while on working offline status.
|Outbound queued calls are offered to the Available agents.
|When ending monitoring in QM, supervisors status changes to Available.
|Agent is offered an inbound queued call when they were logged out.
|Progressive mode is creating outbound abandoned calls in a campaign.
|The channel name is missing on the incoming calls Transaction tab if the call comes from External CRM.
|The calls in the queue are not offered to the Available agents.
|Available agents are not offered calls.
|Incoming DAR/DAA calls cause agent to be stuck in busy status intermittently.
|Inbound calls are not connecting to agents.
|Progressive dialer does not dial numbers starting with zero.
|DTMF Blacklist check fails in some scenarios.
|Queue post-processing time is not showing up or shows up intermittently.
|Data does not match in the following reports: “Agents Transactions per media” and “Agents Transactions”.
|Random characters are added to the email body sent from Agent Console.
|Outbound emails sent for Cases have huge lags.
|When transferring Post Call surveys, “Say” messages change to a male voice instead of female.
|Callback Post Call Survey drops the call for anonymous inbound callers.
|Email interactions do not show on the Wallboard, but are included in the Transaction per media report.
|User names that contain special characters appear incorrectly.
|Intermittent wrap-up codes are missing from historical reports.
|Monitoring access that is removed from a supervisor during a call is still in effect.
|When broadcasting messages, posted notices are not sent.
|Agent’s “Time on Status” report shows the wrong Post Processing time.
|Wrap up code is missing from the Interaction Details report.
|Zendesk VCC logout spins.
|The Work Offline status option disappears when in post processing.
|Chat interactions are hanging, resulting in wrong reports.
|Campaign monitoring shows incorrect records as completed.
|WAPI retrieved cases shows the created day in GMT time.
|Agent receives “Service connection error” after logging in to the 8x8 Agent Console.
|Call ports do not release causing maximum call port issues.
|Calls are not connected to 8x8 Work extensions.