Introducing 8x8 Agent Workspace

8x8 Contact Center now offers a streamlined experience for all agents by introducing the brand new 8x8 Agent Workspace. This highly intuitive interface streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful. This clean new interface allows agents:

  • To process interactions and manage their routine tasks with ease
  • To focus on the task at hand by minimizing distractions
  • To collaborate and engage with other agents and experts quickly
  • To handle customer interactions more efficiently and effectively

Existing 8x8 Contact Center customers can switch to the new agent experience and back to classic workspace without any delays. Admins can allow access to the 8x8 Agent Console or 8x8 Agent Workspace or offer flexibility to switch between the two. If permitted, agents can switch between the old and new experience by enabling the settings in their profile.