Text to Speech

The IVR engine now converts text to speech using the Say object. The Say object relays static free text or dynamic value of a variable (phone number, queue position) to the caller. These text to speech announcements can play dynamic or static data in multiple languages.

Features

• Convert static text or dynamic value of a variable to speech using the Say object in IVR.
• Announce text to speech in multiple languages.
• Offer basic and prime text to speech services.

8x8 Contact Center offers two levels of Text to Speech service with the following options:

• Basic Text to Speech
• Prime Text to Speech

Text to Speech Options	Basic	Prime
Languages	English (US), French, Italian, German, Spanish	40+ For a list of language supported, click here.
Voices	1	60+
Datatype	Not supported	digit, number, phone, currency,date, time
Character limit	130	210
Number of Say instances allowed in IVR	unlimited	unlimited