Improved Agent-to-Agent Dialing

Dial another agent using a system assigned PBX extension number. The new PBX number serves to reach another agent in (Undefined variable: 8x8VariablesSet.AgtConsole). In 8.1 environment, to call another agent, you had to click the Agents tab, select the agent, and place a call. With this improvement, you can dial the extension number from the phone box and click Dial to place the call.

Note: To make agent-to-agent calls, you require the right settings in dial plans.