Improved Agent-to-Agent Dialing

Dial another agent using a system assigned PBX extension number. The new PBX number serves to reach another agent in 8x8 Agent Console. In 8.1 environment, to call another agent, you had to click the Agents tab, select the agent, and place a call. With this improvement, you can dial the extension number from the phone box and click Dial to place the call.

Note: To make agent-to-agent calls, you require the right settings in dial plans.