Authorizing IP Access Via Email

In this release, we offer the 8x8 Configuration Manager administrator the ability to add/authorize an agent's IP address to 8x8 Contact Center via email authorization. This feature enables agents using a new and unidentified IP address to connect to their tenant. The administrator controls the ability to send or block this email notification.

Note: The authorization is supported for 8x8 Configuration Manager, 8x8 Agent Console, and Wallboard access tokens.

Features

• Automatic email—administrator receives an automatic email when an agent is denied access.
• Quick access—agent gains access as soon as administrator clicks a URL in the email.
• Prevent email spam—only one notification email is sent to the administrator per hour irrespective of the number of attempted logins.
• Improved security —the authorization URL expires in 24 hours whether the administrator has authorized the address or not.
• Description—a description added for the IP address allows administrator to keep a reminder for future references.

How the process works

1. The agent tries to access 8x8 Contact Center from an unauthorized IP address, but the access is denied.
2. An email notification is sent to the administrator containing information such as agent's user name, IP address, and the date of attempted access. The email also contains a URL.
   

Note: In Security > IP Address Restriction, administrator must enable Send access control e-mail to receive emails.

3. Administrator clicks the URL link in the email to authorize the IP address.
4. Administrator receives a confirmation that the IP address is authorized successfully.

Note: For security reasons, the URL expires after 24 hours. If the administrator uses the URL the second time or after the expiry, a message indicates the token has expired.

5. The agent can now log in using the IP address.