Report on direct agent calls
The agents are now offered post-processing time for direct agent calls. 8x8 Contact Center supervisors can track direct DAR/DAA calls through the Detailed Transactions Activity report.
To generate the Detailed Transactions Activity report:
- In 8x8 Agent Console8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions., select Report from the menu.
- Generate a report using the existing reporting template.
- Select New Report on the top right corner.
- Select Detailed Transaction Activity master report from the list.
- Click Next.
- Enter the desired data and time range.
- Click Selection Window and select the desired queues.
- Select Save and Run.
A new report generates and opens in Excel. Look under Type to find DAR/DAA or direct agent calls.