- 8x8 Contact Center agents can call another agent by entering their full phone number in the Phone tab, or by selecting the menu option in the Agent
Agents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Status tab. -
Note: You need to be part of the same functional group to be able to see and call another agent. However, supervisors can see and call the agents of other groups.
Note: All agent-to-agent dialing requires the right settings in Dial Plans.
To call another agent using the Phone tab
- In the 8x8 Agent Console8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions., open the Phone tab.
- Enter the agent's full telephone number in the entry box.
- Click Dial.
The call is established.
See Transfer Phone Interactions to Another Agent if you like to transfer the call.
To call another agent using the Agent Status tab
- In the 8x8 Agent Console Control Panel, go to the Status > Agent Status tab from the Two Tabs view.
Note: The view in the Status tab changes depending on whether you choose to view in One Tab or Two Tabs.
- Find the agent in the list, and left-click.
A menu appears.
Note: The list of agents can also be accessed from Phone and Chat tabs. Go to Phone > Agents or Chat > Agents to see them.
- Select Make a call from the menu options.
A call is established to that agent.
See Transfer Phone Interactions to Another Agent if you like to transfer the call.
