Note: The Customer Experience (CEX) and Post-Call Survey (PCS) Analytics application has reached end of life. Starting August 20th, 2025, CEX/PCS will no longer be available as a standalone product. For more information, refer to this Help Center article.
Bug fixes
We have fixed the following bugs:
Release 1.5
| Bug | Summary |
|---|---|
| VCC-22853 | In Recent Calls results table, the Agents column was not sorted correctly. |
| VCC-22851 | In Recent Calls when applying the Spoke to AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. filter under Calls > Outcome, the results were incorrectly shown under agent's individual voicemail and Spoke to Agent, for 8x8 Work and 8x8 Contact Center tenants. |
| VCC-22089 | Users of single-channel tenants were not able to log in to Customer Experience. |
Release 1.4
| Bug | Summary |
|---|---|
| VCC-970 | The Agent column was missing in Recent Calls when exporting to CSV. |
| VCC-349 | Sorting by Call Date in Recent Calls failed to sort in a sequential order when dealing with long calls. |
| VCC-177 | Calls involving multiple agents in Call Flow did not show agent names properly in the Call Timeline. |
| VCC-148 | Some calls in Call Flow did not show date and time ruler for Call Timeline. |
