The 8x8 Contact Center spell checker in the rich text editor scans and flags the words that may be spelled incorrectly. The spell checker highlights all unknown words. You can replace a highlighted word with a suggestion, or ignore it.
Note: You do not have the option to ignore a suggestion in the context menu. You can simply ignore the words by not clicking on them.
To spell check your content in the Case Description:
- Click to enable spell check and turn off text editing or text formatting mode. The spell checker marks all unknown words in red.
- Click a highlighted word to open a pop-up window with a list of suggested words.
- Replace the word with a suggestion, or ignore the word.
- When all the spell checking is done, click to turn off spell check and return to the normal editing mode.