The 8x8 Contact Center Customer Experience application allows
- Recent Calls allows agents to search for the past and recent call details in real time based on the date range filter.
Digital Channels: Access reports and visualize the customer’s interaction flow for digital interactions. Customize the report using filters and download it for easy access and sharing
Customer Experience can be accessed via 8x8 Agent Console8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions.. Go to Customer Experience to see the dashboards.