Note: The Customer Experience (CEX) and Post-Call Survey (PCS) Analytics application has reached end of life. Starting August 20th, 2025, CEX/PCS will no longer be available as a standalone product. For more information, refer to this Help Center article.

Tour the interface

The 8x8 Contact Center Customer Experience application allows agents to access specific call details the agent is involved in.

  • Recent Calls allows agents to search for the past and recent call details in real time based on the date range filter.

  • Digital Channels: Access reports and visualize the customer’s interaction flow for digital interactions. Customize the report using filters and download it for easy access and sharing

Customer Experience can be accessed via 8x8 Agent ConsoleClosed8x8 Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions.. Go to Customer Experience to see the dashboards.

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