Example of a CRM trigger
The following 8x8 Contact Center example illustrates a trigger specification in 8x8 Configuration Manager by going to Integration > CRM Trigger tab.
In the above image:
- <myServer.net> specifies a valid HTTPS server
- <acct_add.php> specifies a PHP script that creates a log file of the account ID written to myfile.txt
The following example shows a PHP script invoked by the 8x8 Contact Center CRM trigger illustrated in the above image.
/* acct_add.php – log creation of new accounts*/
$fp = fopen('myfile.txt','a+');
$fp = fopen('myfile.txt','w');
$now = date( "[m/d/Y H:i:s] – ", time());
fwrite($fp, $now.'AccountID: '.$AccountID." – action: CREATE CUSTOMER\n");
The script reads the account ID referenced by an agent interaction, and writes the account ID to a file called myfile.txt.