Create secure access token for External CRM

Go to Integration > API Token to create and copy a secure access token used by an external process to access the following 8x8 Contact Center data:

  • Statistical data for reporting
  • Audio recordings data
  • External IVR such as web callback
  • Real-time statistical data


Both data- and action-request tokens are generated. Highlight and copy the tokens to paste into an email, file, or text entry area. To generate a new token for security reasons, click New Token.

Concept Link IconSee Also