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Verify Audio Files Deployment

You must verify the deployment of an uploaded audio file before referencing the file in an IVRInteractive Voice Response is a technology that automates interactions with phone callers. script.

Before you can place your Virtual Contact Center in production, you must go to Home > Audio Files to replace the placeholder Virtual Contact Center audio files with your own production-quality audio files.

Any time you upload an audio file to Configuration Manager, you must verify that the embedded audio player can play the file. Playing an uploaded audio file verifies that Virtual Contact Center has finished deploying the uploaded file to your contact center tenant. Audio files must be deployed before they can be referenced in an IVR script.

For details on IVR scripts, refer to Create a Phone IVR Script.

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