Dialing modes

The dialing mode of a campaign determines the pace at which calls are dialed out and connected with contacts. Whether you want to connect calls to agents first and then dial out to the contacts or want to connect agents to live answered calls, the dialing modes offer options to meet your business needs.

Prior to the 8x8 Contact Center 9.12 release, the 8x8 Auto Dialer was available in preview dialing mode. In the 9.12 release, we have introduced progressive and predictive dialing modes.

Next steps

After reviewing the capabilities of each dialing mode, you are now ready to begin configuring the 8x8 Auto Dialer. Learn how to set up the dialer.