Create Transaction codes

8x8 Contact Center administrators create Transaction codes in 8x8 Configuration Manager.

Creating 8x8 Contact Center Transaction code list involves:

  • Configuring properties of the code list.
  • Defining individual codes.
  • Translating codes to secondary languages (optional).
  • Assigning the codes to an agent's groups or queues.

Edit and Delete Transaction Codes

You can edit or delete existing transaction code lists at any time.

To edit a transaction codes list:

  1. From the Configuration Menu, open Transaction Codes.
    A list of existing codes appears.
  2. Select the code list you want to edit, and click .
  3. Navigate through the tabs to make the desired changes.
  4. Save your changes.

To delete an existing transaction code list:

  1. Select a code list from the list, and click .
    You are prompted to confirm your action.
  2. Click Ok to delete the list.

    Note: You cannot recover a deleted list.

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