By default your tenant outbound email communication is routed via the pre-configured Virtual Contact Center internal SMTP servers. Virtual Contact Center also offers the flexibility to configure a custom SMTP server for better security and HIPAA compliance. The tenants can leverage their own infrastructure and ensure the delivery of emails to the final recipient. Virtual Contact Center establishes a secure connection with the tenant SMTP server. The SMTP server must be configured with authentication and STARTTLS to ensure emails are not hijacked on their way to the tenant facilities.
To configure a custom SMTP server:
Note: By default, your outbound email communication is routed via the pre-configured Virtual Contact Center internal SMTP servers.
|SMTP Server Definition||Description|
|Name||Label for the SMTP server|
|Server Name||Name of the SMTP server as registered|
|Port||Specific port number that varies with the choice of connection security method (the default port for SMTP server is 25)|
|Connection Security||Preferred way to encrypt communication, using SSL, TLS, or STARTTLS|
|Authentication Method||Authentication method that decides how to bundle the password.|
|User Name||User name for the email address|
|Password||Password for the email address|
Note: If Virtual Contact Center fails to deliver emails when the remote SMTP server is down or when configuration parameters are invalid, Virtual Contact Center attempts to determine the reason for failure, and retries a few times before sending a failure notification.
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