Change roles for an administrator

An 8x8 Contact Center Secondary administrator can assume a single role at a given time. However, that role can be changed by the Primary administrator in the 8x8 Configuration Manager at any time. Assigning a new role to an administrator removes them from the previous role.

To change roles for an administrator:

  1. From the Configuration Menu, open Security.
  2. Go to the Roles tab.
  3. From the roles list, select a role.
  4. Click Edit, or double-click to open the role details.
  5. Go to the Assignment tab.
  6. From the administrators list, find an administrator and assign to the role.

    Note: You can assign multiple administrators to a role, but assign only one role per administrator. Assigning a new role to an administrator removes them from the previous role.

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