One of the pre-configured dial plans in 8x8 Contact Center is selected as default for your contact center tenant. As an 8x8 Contact Center administrator, you cannot edit the default dial plan unless you have created a custom dial plan and would like to select it as the default instead. To revert to a pre-configured dial plan, select the desired plan in 8x8 Configuration Manager and edit it.
To select a default dial plan in the tenant:
- From the Configuration Menu, open Home.
- Go to the Dial Plans tab.
- Choose the dial plan you want to make the default, and double-click to open.
- Select the Default Plan check box to mark it as the default.
- Click Save.