Assign supervisors to campaigns
A Campaign Supervisor controls and/or monitors real time campaign status. A supervisor can run campaign reports to get statistical information on the campaign calls processed. You can assign the following campaign supervising privileges to supervisors at any time during the campaign's life cycle.
Monitor: Allows a supervisor to monitor real-time statistics of the campaigns they monitor.
- Control: Allows a supervisor to start, schedule, pause, purge, resume, and purge campaigns they control.
To assign Supervisors to a campaign:
- Click the Supervisors tab for a campaign.
A list of supervisors appears.
- Select the Monitor check box to allow supervisors to access real-time statistics about the campaigns.
- Select the Control check box to allow supervisors to start, pause, purge, and stop a campaign through the Campaign Management tab in their Supervisor Console.
Note: You can alter supervisor assignments even after initiating a campaign.
- Click Save.