Campaign calls can automatically dial numbers when an agent who has spent all the preview time has not taken any action. At the end of the preview time if no action is taken, calls are initiated automatically eliminating the need for manual action by the agent. The Virtual Contact Center administrators can enable autodialing for each campaign when an agent’s preview countdown ends. The minimum preview duration is 15 seconds.
To set up autodial for campaign calls after preview:
For Timeout Action, select the Dial Call option.
Timeout action allows the system:
Note: By default, the No action option is selected.
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