Enable Auto Answer

8x8 Virtual Contact Center has improved the call handling efficiency of agents via Auto Answer. Using Auto Answer, every phone interaction that is offered to an agent is automatically connected eliminating the need to accept it manually. This new configurable option enhances agents’ efficiency by quickly connecting the calls and reducing the number of clicks an agent has to make. Auto Answer also helps prevent agents from rejecting or missing calls on their workplace phone. When in Auto Answer mode, agents receive an audio prompt to alert them of a call as it connects.

Note: Auto Answer is currently on limited availability. Contact 8x8 Support for more help.

Considerations when using Auto Answer: