Add Administrators

When you first place an order with 8x8, Inc. for Virtual Contact Center with Virtual Office, a Primary Administrator is created to manage the functionality in Configuration Manager and Account Manager applications. The Primary Administrator has complete account access with create, edit, and delete privileges. The Primary Administrator is marked with in the Account Manager.

However, you can create Secondary Administrators and grant them the desired privileges. To create a Secondary Administrator for Virtual Contact Center, you must first create a User Profile. The process of adding a Virtual Contact Center Secondary Administrator is initiated in Account Manager and completed in Configuration Manager. Secondary Administrator cannot delete or revoke privileges from the Primary Administrator.

Adding Secondary Administrator involves: