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Roles and Administrators

Role-based management allows a tenant to distribute the configuration management functionality among multiple roles. Role-based management in Virtual Contact Center allows you to create roles, define privileges or permissions to manage varying scope of tenant configuration, and add and assign administrators to the roles. For example, you can define a campaign manager role with exclusive permissions to create, edit, delete, and control campaigns, and restrict access to any other functionality in Configuration Manager. To create a campaign role, you must grant permissions to Campaigns only.


Role-based management offers the following features:

Type of Roles

See Also


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