Reset username or password (Unified Login)

As an 8x8 Contact Center administrator, if you forget your username or password to log in to 8x8 Configuration Manager, you can reset them. The link in your email is your gateway to change the username or password. The changes takes effect from your next login session.

To reset username or password:

  1. Go to
  2. Click to reset one of the following items:
    • Username: In the Username/Email login screen that opens, click Forgot. In the Find your username screen, enter your work email address and click Find your username. Your username is sent to you in an email. Enter your username and continue.

    • Password: In the Password screen that opens, click Forgot. Enter your 8x8 username and click Send reset link. An email with the instructions to reset your password is sent to your email address. Click the link in your email and follow the instructions. Enter a new password. Click Login. The password is changed, and you receive a confirmation email.

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