Virtual Contact Center requires you to direct all campaign calls through outbound queues. While defining a campaign, you must specify an outbound queue to direct the calls to. When a campaign executes, a target call list fetched from the Local CRM is fed to an outbound phone queue. The queue offers calls to its members based on their skill set and availability.
The Campaigns tab for an existing outbound phone queue shows the campaigns assigned to the queue. The list shows all new, running, completed, purged, and stopped campaigns.
To view campaign assignments:
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